Glasto 2022 Boomtown Lost Village

Terms & Conditions

Terms & Conditions

Zoo Events Group: Contract Terms & Conditions relating to the purchase of a Ticket of any kind on this website.

If you are hiring from the Company separate terms and conditions are available on request.

These Contract Terms and Conditions are legally binding and contain the Agreement between the Client (the guest) and Zoo Events Group which can be advertising as ZooLoos, ZooBells, ZooTipis or the Powder Room, relating to accommodation and/or enhanced festival facilities Tickets. 

A booking by a Client together with these Contract Terms and Conditions (communicated in writing, in person or electronically) of the booking will constitute the Client’s acceptance of, and agreement to be bound by, their contents.

Contract Terms and Conditions (The Agreement) may only be amended to the extent agreed in writing by The Owner.

  • Definitions
    1.1 In these Contract Terms and Conditions words and expressions shall have their ordinary meaning unless otherwise defined within these Contract Terms and Conditions.
  • Agreement (The) means these Contract Terms and Conditions.
  • Booking Confirmation means the receipt issued by the Owner to the Client or Customer containing details of the Facilities, Dates and Purchase Charge.
  • Client or Customer (The) is the person entering into an agreement with the Owner and who is Principal to all obligations to this Agreement.
  • Equipment or Facilities is all the physical items included in the purchase as detailed on the Owner’s tickets and/or website.
  • Purchase Charge means the amount payable by the Client to the Owner as specified on our website per event. All Charges must be paid in full at the time of booking.
  • Owner (The) is Zoo Events Group, registered address: Windover House, St. Ann Street, Salisbury, England, SP1 2DR and/or their subcontractors or agents.
  1. Booking Confirmation


2.1 A booking may only be deemed valid once The Client is in receipt of a sales receipt or ticket order confirmation from the Owner. The Owner will provide this subject to availability and upon full receipt of the Purchase Charge. This sales receipt or ticket order confirmation may come from a third party source, e.g. Eventbrite.

2.2 Unless clearly stated on the booking confirmation and website no Purchase with the Owner will include entry to any event or include event tickets.

2.3 The images of the accommodation on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the accommodation you will stay in. Your accommodation may vary slightly from those images.

  1. Client’s Responsibility


3.1 Zoo Events Group takes no responsibility for loss or damage to the Clients personal items. Smoking and/or vaping and the charging of E-Cigarettes is prohibited within our Equipment or Facilities. 

3.2 The Client is responsible for themselves, any misconduct, aggressive behaviour or abusive language shall be treated accordingly, with removal of the Client from the Zoo Events Group premises, a ban from using our facilities or removal from the festival grounds should it be deemed necessary.

3.3 You shall not allow anyone other than yourself and those on whose behalf you make the booking to use the Services unless we expressly allow you to in writing.

3.4 Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced. Those without wristbands will be refused admission to our campsite or may be removed from the campsite.

3.5 No artificial heating is to be used inside the Equipment. You are not to use any lighting, heating, cooking or other gas or electrical appliances inside any of our Equipment without the prior written consent of the Company. You are not to light, or allow to be lit, any fire, candle or other naked flame within or close to the Equipment without the prior written consent of the Company.

3.6 If on arrival at the campsite the accommodation we have supplied appears to be in an unsatisfactory condition you should notify one of our staff immediately and no later than 24 hours after your arrival at the campsite. In such an instance, we will use reasonable efforts to rectify the defect or change your accommodation as soon as is reasonably practicable but we cannot guarantee this will always be possible due to availability. If you fail to notify one of our staff within 24 hours after the start of the Event then we cannot give any assurance that we will be able to supply you with different accommodation.

3.7 If at any time after you arrive at the Event the accommodation becomes damaged other than as a result of your actions or the actions of others using  the accommodation, you should notify one of our staff immediately. Following inspection by one of our staff, if considered necessary and if a repair or replacement is available, we will use reasonable efforts to change or repair the damage as soon as is reasonably practicable. If we are to change your accommodation we will provide you with alternative accommodation of the same or similar specifications and quality to that which you booked.

3.8 The accommodation must be left at the end of an Event in the same condition as when it was first provided, subject to any fair wear and tear that is consistent with normal and reasonable use. We may retain the credit or debit card details provided to us when you make a booking and reserve the right to deduct an amount equivalent to the cost of repairing or replacing the accommodation or any part of it to the extent it is not returned to us in the same condition as when it was provided to you. The lead booker (i.e. the person making the booking on behalf of others) accepts liability for any loss or damage to accommodation incurred during the hire period.

3.9 The Services and accommodation will only be available for use during the dates and times specified by us when we confirm your booking. If you arrive at our campsite before the “opening time” specified you will not be permitted to enter the campsite or use the Services or accommodation until that time. You must vacate the campsite and take all your possessions and belongings with you before the specified “closing time” at the end of the hire period.

  1. Payment

4.1 All payments must be made in advance of the event.

4.2 All payments made online are subject to a ticketing fee (Eventbrite) and VAT which are both included in the prices you see on our website.

4.3 Subject always to clause 4.4, you may alter your booking at any time up to 14 days prior to the Event. If the altered Services you require are more expensive than those originally booked you must pay the difference at the time you alter the booking. If the altered Services you require are less expensive than under the original booking we may, at our absolute discretion, refund to you the difference in the two prices, but we are under no obligation to do so. 

4.4 Any alteration to your booking in accordance with clause 4.3 will be subject to availability and space at our campsite. We will always try our best to meet your requirements for an altered booking but if we are unable to do so your original booking will still be valid or you may ask for a refund.

4.5 Your booking is personal to the lead booker and those persons on whose behalf a booking was made. This means that you cannot transfer, sell or give away your booking to any other person.

  1. Refunds

5.1 The Client will receive a full refund minus the ticketing fee that has already been paid to a third party if The Client gives notice of cancellation no less than 30 days prior to the event taking place. Notice is deemed when the Client requests their refund via their account on Eventbrite. 

5.2 If the event for which the ticket has been purchased is cancelled, no less than 30 days prior to the event taking place, The Client will receive a full refund minus the ticketing fee that has already been paid to a third party.

5.3 If the event for which the ticket has been purchased is cancelled, less than 30 days prior to the event taking place, The Owner will not be liable to pay the Client their refund. In a situation of this nature, the Owner will provide clarity to the Client on a case by case basis.

5.4 If the event for which the ticket has been purchased moves location or date, no less than 30 days prior to the event taking place, The Client will receive a full refund minus the ticketing fee that has already been paid to a third party.

5.5 If the event for which the ticket has been purchased moves location or date, less than 30 days prior to the event taking place, The Owner will not be liable to pay the Client their refund. In a situation of this nature, the Owner will provide clarity to the Client on a case by case basis.

5.6 If the Event is abandoned after it has started any refund we give you will be at our sole discretion.

  1. Loss and Damage 

6.1. All of the client’s possessions are the sole responsibility of the client.

6.2 The Owner does not take any responsibility for any loss or theft that may occur before, throughout or after the event

6.3 The Owner will not refund or reimburse the sum of the loss or theft to the client.

  1. Liability to Third Parties

7.1 The Owner will not be responsible for and The Client will indemnify The Owner against all claims for the injury to persons or loss or damage to property.

7.2 The Client expressly acknowledges that The Owners are not the original manufacturer or supplier of the equipment. The Owner accepts no liability for any injury or death from any claim or proceedings arising from this contract with The Client.

7.3 The Owner will hold the client’s data securely and not pass his/her personal information on to any other third party unless demanded and required to under the law of the United Kingdom.

  1. Force Majeure 

8.1 While every effort will be made by The Owner to carry out any order accepted the full performance of it is subject to variation or cancellation by The Owner consequent upon Act of God, War, Strikes, Riots, Lockouts, Pandemics, Epidemics or any other disturbances: Fire, Flood, Storm, Gale and Tempest restrictions on the use of Transport, Fuel or Power, Requisitioning Storage of material or transport or any other cause beyond the control of the Owner.

  1. Governing Law


9.1 The Agreement shall be construed in accordance with the law of the United Kingdom and any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the courts of United Kingdom.

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T: +44 (0)1258 840233
E: [email protected]

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